Terms and Conditions

1. Introduction

Welcome to Le Geneve Luxury Workshop. These terms and conditions outline the rules and regulations for the use of our website and services.

2. Company Information

• Name: Le Geneve Luxury Workshop

• Contact Email: rayl.lglw@outlook.com

3. Products and Services

Le Geneve Luxury Workshop offers bespoke jewelry and ready-to-wear jewelry. We also provide custom or bespoke services tailored to our clients’ preferences.

4. Orders and Payments

• Accepted Payment Methods: We accept Visa, MasterCard, PayPal, WeChat Pay, and Alipay through the Stripe payment platform.

• Order Processing: Orders will be processed within 1-3 business days.

5. Shipping and Delivery

• Shipping Methods: We use FedEx and FedEx International for shipping.

• International Shipping: We ship internationally to the USA. Additional charges may apply.

• Delivery Times: Based in Hong Kong, delivery to the USA will take approximately 3-7 business days.

6. Returns and Refunds

• Return Policy: Unfortunately, there are no refunds for bespoke pieces.

• Non-Refundable Items: All pieces are made to order and are non-refundable and non-returnable.

• Defects: Any defects noticed within the first week of receiving can be returned for a remake.

7. Privacy and Security

• Data Handling: We do not use customer data for anything other than internal archiving.

• Data Protection Measures: While we currently do not have specific measures in place, recommended practices include implementing SSL encryption, regular security audits, and adherence to data protection regulations.

8. Intellectual Property

• Content and Designs: All content and designs on the website are the intellectual property of Le Geneve Luxury Workshop and are protected by copyright and trademark laws. Unauthorized use of any content or designs is prohibited.

9. Liability and Disclaimers

• Use of Website and Products: Le Geneve Luxury Workshop is not liable for any damages resulting from the use of our website or products. All products are provided “as is” without warranties of any kind.

• Product Defects: Our liability is limited to remaking defective products that are reported within one week of receipt.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Hong Kong SAR.

11. Changes to Terms

Le Geneve Luxury Workshop reserves the right to amend these terms and conditions at any time. Customers will be informed of any changes via email or a notice on our website.

12. Customer Support

For any inquiries or support, customers can reach us at rayl.lglw@outlook.com. We aim to respond within 48 hours.